Tom Tangney: "Five Years Free: Lessons from a Life Beyond Corporate Estate Agency"
April 2025 marks five years since I stepped away from the corporate world of estate agency, a profession I first entered in September 1985.
Over those 35 years, I witnessed the industry evolve, with new players emerging, old names enduring, and inevitable changes, both positive and challenging.
Today, I am fortunate to work alongside a like-minded professional (Simon Rose) who, like me, has experienced it all. We collaborate, we operate independently, but above all, we work in the best interests of our clients. What you see is exactly what you get.
Estate agency was once judged on the strength of your deals and the way you managed transactions—a marathon, not a sprint. There were no KPIs imposed by business managers with little or no agency experience, nor the constraints of corporate targets.
The role demanded dedication beyond the transactional: late-night calls, missed family moments, weekends sacrificed. We have been confidants, problem solvers, and sometimes even caretakers—helping with everything from carrying shopping to finding homes for unwanted pets.
Negotiation and diplomacy skills are paramount; navigating egos, managing expectations, and handling the inevitable frustrations are all part of the job.
Holland Park - Tom is a specialist in the Kensington / W8 area of London
Stepping away from corporate life rekindled my passion for the industry and reminded me why I do what I do.
The difference? Now, my focus is entirely on my clients rather than meeting internal targets. I have the time to offer honest market advice—not a scripted corporate narrative—and to genuinely understand my clients’ aspirations. Working in a boutique setup means I oversee every aspect of the process, from market appraisals to compliance, from marketing to negotiation, ensuring a seamless and personal experience.
Five years in, the reward has been clear: clients have become friends, and transactions have taken on a more personal significance. It’s an honour to be trusted repeatedly, whether by past clients seeking homes for their children or referrals from those who truly value my approach. Here, success is not about volume but about meaningful connections and results.
That said, independence is not without its challenges. The highs are exhilarating, but there are inevitably days when deals fall through, the pipeline looks sparse, and doubts creep in. In those moments, the key is action, not passivity.
Earls Terrace, one of Tom’s favourite streets in London
Here are my key takeaways of how our industry has changed and how independent life outside of the corporate agency works for me...:
Estate agency has evolved, but the core of the job remains deeply personal and service-driven. Success is built on relationships, not just transactions.
The corporate approach focuses on KPIs, while independence allows for true client-centred service. The role of an agent extends far beyond sales—it involves negotiation, problem-solving, and emotional support. Boutique agency work offers a seamless, end-to-end experience for clients.Independence allows for meaningful, lasting relationships with clients.
There are inevitable challenges, from pipeline concerns to market fluctuations. Proactivity and networking are crucial to maintaining momentum. Visibility and engagement in the community are essential for success.
Experience has taught me that, in this business, visibility and relationships are everything. As the old adage goes, “It’s good to talk.”
Tom Tangney, Rose & Partners
ttangney@roseandpartners.co.uk